About Us
Why Choose Us
Highly flexible operations — seamless setup and scaling across any technology platform
- Experts in Multi-Channel Advisor models — one advisor, expertly trained across voice, chat, email, social & multiple Lines of Business
- Proven ability to drive dramatic cost savings and performance gains through cross-channel mastery
Same team. Every channel. Exceptional results
Who we are
Offshoot Agency Pvt. Ltd., established in 1996, is a leading BPO and Contact Center solutions provider serving BFSI, Telecom, and diverse industry sectors. With 2,500+ professionals across office, field, and remote environments, we specialize in Debt Recovery & Collections, Customer Service & Retention, Sales & Onboarding, and Loan Processing Support.
With a heritage steeped in ingenuity, we transform intricate obstacles and routine friction into streamlined triumphs while optimizing costs while crafting customer experiences that captivate and endure- delivering measurable, high-impact outcomes for our clients.
We combine a strong legacy of operational excellence with a forward-looking Hi–Ai–Ei model where Human Intelligence and Artificial Intelligence work together, guided by Emotional Intelligence elevating every touchpoint into example efficiency and empathy delivering unparalleled results on KPIs.
We aspire to be the first-choice partner in delivering end-to-end contact center excellence—providing unmatched quality and customer experiences —while serving as a catalyst for our people’s growth, where learning, contribution, and collective success define our journey.
To be the preferred strategic partner for end-to-end contact center services, delivering world-class quality and exceptional customer experiences while creating sustained value across our clients’ ecosystems.
Our Core Values
Dharma Chakra
The circle rim of the wheel symbolizes the perfection of the Buddha’s teaching and meditative actions of concentration, focus, and mindfulness. Its eight spokes represent the eightfold path leading to enlightenment. We believe that a Chakratakes us forward, giving us comfort, speed & balance in life just like Integrity makes us a grounded humanbeing
Hamsa
This symbol is used to bring protection and repel harm and bad energy. It is also symbolizing the energy one uses. We believe with Respect comes belonging, positivity and Respect opens doors to solutions like Hamsa.
Mandala