Services – OffShoot

Contact Centre Services

Omnichannel customer support (phone, email, live chat, SMS, WhatsApp & social media) delivered by highly trained, empathetic agents who feel like an extension of your team.

Easy way to broadcast the content on website.

Multi Lingual and Multi Skilled Advisors

Seamless Integrations

Flexibility to work across platforms

Highly secured IT Infrastructure

Tele Collection Service

Professional Debt Recovery That Works — Respectfully.
Early & late-stage collections with full compliance, genuine empathy and the highest recovery rates in the industry.
We recover more while protecting your customer relationships and brand reputation — every single time.

Tele Sales

Professional B2B & B2C TeleSales Teams who Deliver Pipeline and Revenue- Appointment setting, lead generation, upsell/cross-sell, win-back/retention campaigns- we tailor the delivery programs which are focused on conversions through highly trained advisors, accurate scripts and continuous improvement frameworks

Cx/Mx Support Services

Inbound Support

24/7 customer support, order taking, help desk, inquiry handling, and appointment scheduling – delivered with care, professionalism, and ownership

Chat Support

Real-time conversational support designed for speed, accuracy, and seamless customer experience across web, app, and social touchpoints.

Outbound Support

Proactive engagement supporting sales, retention, lead validation, renewals, and feedback with measurable conversion outcomes.

Email Support

Structured, fast-SLAs email response management that ensures accuracy, empathy, and full resolution tracking.

Social Media management & support

Omni-platform social listening, response, and escalation control to protect brand reputation and boost customer satisfaction.

Amalgamated/Multi Skill Support

Multi-trained agents managing blended workloads (voice + non-voice + back-office) for higher efficiency and reduced operational cost.

Data Entry & Data Audit Services

Service/Support Application Processing: Complete lifecycle processing—screening, validation, approval routing—for faster turnaround and seamless service onboarding.

Cx/Mx Onboarding

Smooth, compliant onboarding journeys with guided assistance, documentation, and activation support enhancing loyalty from day one.

Data Audit

Precision-driven data accuracy checks, compliance reviews, and cleansing programs to maintain data integrity and eliminate operational errors.

Field Support Services

Door-to-door

Retail in-store

B2B

Event & kiosk sales

Collections

KYC & Onboarding

Powered by highly trained, tech-enabled field sales representatives who close more, faster and at higher average order values.

Sales

Conversion-focused, consultative sales operations on field— lead generation, lead conversation, product demos, new acquisition – our Sales team will do it all for you.

Collections

Nationwide Field Collection Services That Deliver the Highest Recovery Rates with Full Compliance and Respect. Accurate customer feedback and VoCs delivered in real time with records for each conversation.

KYC & Documentation Fulfilment

Secure, compliant customer onboarding with complete documentation validation, physical pickup, and digital processing.

Cx/Mx Verification

Customer/member identity, policy, and transaction verification ensuring compliance, fraud-control, and operational accuracy.

Product installation & Support

End-to-end installation, demo, and post-setup customer assistance ensuring smooth activation and reduced service calls.

HRO & Temp Staffing Services

Payroll

Compliance

Temp & Contract Staffing

End-to-end HR outsourcing and flexible staffing models delivering trained workforce, reduced hiring cycles, and scalable deployment.